A contact center is a centralized office used for the purpose of receiving or transmitting a large volume of request by telephone. An inbound contact center is operated by our company to administer incoming IT support or information inquiries from consumers.
When issue is log by user via phone or Email. A unique reference number, also known as a ticket number, issue or call log number is created and sent to user via email, which is used to allow the user or help, staff to quickly locate, add to or communication the status of the user’s issue request.